Your privacy matters to us. Please read this policy to understand how we handle your information.
1. Who we are and what this policy covers
This Privacy Policy explains how Vijay Shree Jewellers (“we”, “us”, “our”), No. 20-E, Gandhi Road, opposite CMC Hospital, Vellore, Tamil Nadu, India, handles personal information when you use our website at vijayshreejewellers.in, contact us, or place an order request with us.
This policy is also intended to apply to the Vijay Shree Jewellers mobile application(s), where they are made available.
Before submitting this URL to Google Play or the Apple App Store, confirm that the mobile app collects no information beyond what is described here. If the app uses accounts, push notifications, location, camera, analytics, crash reporting, advertising or any third-party SDK, those must be added to this policy.2. Information we collect
Information you give us
When you use the checkout or contact form, you may provide:
- your name and mobile number;
- your email address (optional);
- your delivery address, city and PIN code, if you request delivery;
- the products and quantities in your order request, and any notes you add;
- the content of any message you send us.
We also receive information you share with us by phone, on WhatsApp or in our store.
Gold Saving Scheme members
If you enrol in our Gold Saving Scheme, we collect the details needed to open and manage your scheme account, including your name, mobile number, address, identity and KYC documents (for example Aadhaar, PAN or other officially valid documents), nominee details if applicable, and a record of your instalment payments and redemption. A PAN copy may be required at redemption where the law requires it.
Confirm exactly which KYC documents and nominee details are collected for the scheme, and whether copies are kept on paper, digitally, or both.How the website forms work
Our website does not have customer accounts and does not store the details you type into the checkout or contact form on our servers. When you submit these forms, the website prepares a message in WhatsApp on your device, addressed to our store. Your information is sent to us only if you choose to press Send in WhatsApp.
Information stored on your device
Your basket and wishlist are saved in your browser’s local storage on your own device so they are still there when you return. This information is not sent to us. You can remove it at any time by clearing your browser’s site data.
Technical information
Like most websites, our hosting provider may automatically record technical information such as your IP address, browser type, the pages requested and the date and time of the request, for security and operational purposes. Our pages also load fonts from Google Fonts, which means your browser connects to Google’s servers.
Name the hosting provider and confirm how long its server logs are kept.3. Why we use your information
We use the information you send us to:
- respond to your enquiries;
- process your order request, confirm availability and price, and arrange payment, pickup or delivery;
- enrol you in and administer the Gold Saving Scheme, record your instalments, verify your identity (KYC) and process redemption;
- contact you about your order;
- keep business, billing and tax records as required by law;
- protect our website, customers and business against fraud and misuse.
We do not use your information for automated decision-making.
Confirm whether customer phone numbers will be used for marketing messages (for example, new collections or festive offers). If so, describe this here and explain how customers can opt out.6. Storage and security
We take reasonable steps to protect the personal information we hold, including limiting access to the staff who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Describe where order records are kept (for example, WhatsApp Business on store phones, billing software, paper registers) and who can access them.7. Retention and deletion
We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
You can ask us to delete your information at any time by contacting us using the details below. We may need to keep certain records, such as invoices, where the law requires it.
Saving scheme records, including KYC documents and payment history, are kept for the duration of your membership and afterwards for as long as required by applicable law.
State the retention period for enquiries and order records (for example, enquiries deleted after X months; invoices kept for the period required by GST law).8. Your rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:
- ask what personal information we hold about you;
- ask us to correct or update it;
- ask us to delete it;
- withdraw any consent you have given;
- raise a grievance with us about how your information is handled.
To make a request, contact us using the details in the “Contact us” section. We may need to verify your identity before acting on a request.
Provide the name and contact email of the person responsible for privacy requests and grievances, and the response time the business will commit to.9. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has sent us personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available at https://vijayshreejewellers.in/privacy-policy, with the “Last updated” date shown at the top.
11. Contact us
For privacy questions or requests, contact:
- Vijay Shree Jewellers, No. 20-E, Gandhi Road, opposite CMC Hospital, Vellore, Tamil Nadu, India
- Phone / WhatsApp: +91 88070 32650
